:I informed one quote about husbands death So they could cancel insurance . My daughter dealt with everything for me about insurance .never heard back from them she had to e mail to see what happened .i then got letter stating insurance had been cancel in June received letter dated ist July and received around 7 th July .so had been driving uninsured for around 3 weeks unknowing .also said I was due a refund Which still hasn’t arrived .ive made 3 phone calls to them asking when I would receive my refund keep saying it on way .my phone calls cost me £8,50 a call that’s x3 .no leetter apologising or offering any compensation .terrible customer service certainly won’t recommend them to any body