After choosing Nova insurance through a comparison website as they were the cheapest. I had a phone call shortly after to go through some more details. The man I spoke to said I would actually have to pay more for the policy. So the price you see isn’t what you get. Apparently. After a disagreement with said price increase and the fact the employee I spoke to was absolutely not made for customer service I cancelled the policy right away. Only to be told I had a £90 cancellation fee. Which is theft to be honest. However, when it came to refunding the £210 minus the £90 they’ve stolen. I was told it would take 3-5 days. And guess what. After 3-5 days. Still no refund. So I phoned, and was told it was actually 6-8 weeks for me to receive a refund. This is just so poor. But that’s not the worst thing. After 8 weeks I still didn’t receive my refund. So I phone again. And told it will be refunded within 3 days. It was indeed refunded. But not the amount that should’ve been. The company decided to keep an extra £49, just because they can. If you are thinking of using this company. Think again. If you are using a comparison website. Choose the next one down. Save yourself a few hundred pounds. Absolute robbers.