I regret to express my extreme disappointment with the service provided by LV Insurance. After an accident, I received a call assuring me that the necessary measures to rectify the situation would be promptly taken care of. Unfortunately, this turned out to be a prolonged and disappointing process. Despite their initial assurances, it took a significant two months to arrange a repair for my vehicle. Upon its return, I was dismayed to find overspray covering the car's surface. Subsequent attempts to address this issue were met with resistance from the garage, claiming it was fallout and refusing to rectify it. Upon involving the insurance company and an engineer, it became evident that the paintwork was subpar, with overspray persisting throughout the vehicle. Despite this, the insurance company, to my disbelief, claimed that the repair met their standards and implied that I had tampered with the car myself, an accusation I vehemently deny. This experience has been deeply frustrating and perplexing. I had entrusted LV Insurance to restore my vehicle to its original condition, only to receive it back in a worse state. The lack of accountability and the implication of my involvement in the car's deteriorated state are utterly unacceptable. I implore LV Insurance to re-evaluate their standards and practices to ensure such disappointments and baseless accusations are not inflicted upon other customers in the future.