It started when I set up my over 50 plan. You got the wrong starting date and I was charged twice. I went to track down my gift voucher and was passed from pillar to post without anyone giving me a definitive answer only to be told that because I had inadvertently gone through a broker to sign up with Legal & General that my gift voucher was null and void and I wouldn't be getting it. Even as I was looking for the "best company" to go with, no where did it state that I would not be getting the advertised gift voucher if I went through a broker. I also have home insurance and my wife has just taken life cover with Legal & General, which I will be looking to change. My complaint is not because of the money (£85 gift voucher) but more about the misleading way the voucher was advertised and about the fact that from the very first phone call about not receiving the voucher no-one seemed to know (or wanted to tell me) how this system works. Very disappointed with this.