NORMAN
I accepted reasonable quote only to find that it was very difficult to prove my NCD to Lancaster Insurance. They wanted to charge me another £105.65 on top of the Insurance Premium already paid for £133.50 as they would not accept my No Claims past history. Although I have a Multi Car Policy with Admiral it is still on cover but shows a 9 year No Claim. I then sent Policy with Direct Line showing 8 Years and also a copy of Policy with Aviva showing 7 years No Claim but still they refused to accept that I have 9 years Plus. Previously, I had a Motor Dealer's Policy for 20 Years without any claim whatsoever. I'm Retired, 66 Years old, clean driving licence, no accidents at all over the past 25 years. The alternative they gave me is Pay the extra £105.65 and accept the non existence of No Claims or Cancel the Policy and pay for the 10 days cover plus a cancellation charge with a Refund of £87.27 from the original quote/charge of £133.50. In other words this has cost me £46.23 for 10 days cover! They also wanted to charge me an extra £46.50 for an Admin Charge for changing the total yearly mileage from 2,000 miles a year to 3,000 miles a year. I feel that I have been robbed, and that I my integrity has been questioned over my entitlement of No Claims. I couldn't believe the Reviews when I looked at the amount of negative reviews on this page and I wish I had read them before I paid Lancaster Insurance for car insurance. I "DO" have a No Claims Bonus of 9 years and all the other Insurance Companies seem to be able to accept my honesty, however I decided to cancel this Insurance rather than continue with what seems to me to be sharp practice. This was a horrible experience, and the tone of the E-Mails from this Company were appalling.
6 years ago
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Lancaster Insurance has a 1.9 average rating from 220 reviews

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