An utterly incompetent company who don’t care. Avoid like the plague. 

 My vehicle was insured with them and due for renewal this month. I contacted them on the 9th January to make a small change to my terms and to confirm that my insurance would carry over. Their member confirmed that it would carry over. Thirteen days later I’m out driving and receive an email from them saying that my insurance had now ended. I obviously immediately contacted them to alert them to their error. They basically said that ok we’ll do you another quote because the carry over policy had not been activated. They quoted me £230 more for their error and flatly refused to do anything about it other than raise a complaint ! I asked what was I supposed to do in the meantime, buy a bike ! At this point they offered me nothing, no offer to insure my vehicle for a day so I could legally get home, nothing, ziltch. Imagine the consequences if I’d been involved in an accident, police, possible loss of license, penal insurance penalties for years to come, my insurance would have been nullified leaving me with all the costs. 

 I simply cannot tell you how much I despise this company who are willing to put their customers at extreme risk and offer nothing in return. Good companies when they make a mistake own up and sort it out, don’t expect any of that from Carole Nash.

 Policy number GDCCA03378428.