Be Wiser and find another company. Very bad experience. All they are after is money. they are just a broker not an insurence provider. I insured my car but after few months I could not afford to carry on repairs so I got rid of the car. All payments were uptodate until that moment and I am on Furlough I had other priorities. I contacted them explaining my situation the only thing I did not do is cry and beg. All I got was NOOOOO CAN NOT CANCEL!!!!!!!!!!! but I can swap it to another car. Since I had another car I gave the reg but no one got back to me with a price so after few days I got another insurence company to insure that car. After few days and threating emails mentioning that they were not able to get in touch with me ( Which was a lie), I decided to contact them and ask for an update I got the same answer. CAN NOT CANCEL. Pay the out standing or else send to a debt collector. so in the end I ended up paying the outstanding. Very Bad experience I had with this company. I really wish if i could go back in time I will tell my self not to sign up with them. Please Find another company for your insurence purposes. AVOID