Within a few months of starting my policy I moved address and when I informed them of my address change they doubled my monthly payment from £100 to £200, I understand different areas can alter the payment but surely double the amount isn’t justifiable? Following on from this I decided paying this amount of money was ridiculous and decided to cancel my policy, I was owed a £245 refund from themselves as they had already started to process my next payment which I wouldn’t be insured by them for plus a refund for my remaining mileage on my policy. I cancelled this on the 20th December and was told it would be in my account by the 26th. The money was not in my account by this date so I contacted them and mentioned my card had expired and if this would have an impact where they told me that it would effect my refund and someone would call me back to take my new details. This person called me on the 6th where not only did she take no details relating to my new card at all only my account number and sort code which don’t change with a new debit card, but she also accepted me answering a security question wrong and never said anything about it? Not very secure. I was then told the money would be in my account within a few days which it wasn’t. So AGAIN I had to contact them to trace this money for them to tell me it had left their company and was now with my bank and should be with me no later than the 17th. On the 17th no money was in my account so I contacted my bank which told me that they had received no payment from insure the box so I was lied to about the money being with my bank. So for the fourth time today I have contacted insure the box about this refund where they have told me they processed it at 3:20pm on the 16th and can guarantee I will have this money no later than Wednesday which I am apprehensive about after already being in this situation with them. To say this company charge £30 for late payments they offer no form of apology or compensation for their wrong doing. If I do receive my refund on Wednesday like they say I will have received it 3 days away from a month after the original date I was told I would receive it. Absolutely appalling customer service and would not recommend this company to anybody!! They rely on young drivers needed the cheapest quote they can find and presume that their customers aren’t smart enough to be able to stand up for themselves in situations like this!