NEVER AGAIN! I set up my renewal as a direct debit on a phone call, initial payment was taken and then recieved an email today to say my insurance was cancelled due to direct debit being wrong. It's a Sunday so I can't call them as they're not open and now I've no insurance which I was only emailed about this morning at 10am when the insurance was cancelled from midnight. Absolutly fuming as they had the correct details to take the start up payment but now apparently they are wrong. Will never use them again, would rather pay an extra £100 than deal with this stress. WORST insurance company I've ever used.