Phoned to cancel my renewal and was persuaded to see if they could improve on their quote. 45 mins later, with a few necessary alterations to my prospective new cover (information that not yet applicable until my new cover started), I was told based on this information they could no longer insure me and had to cancel my current cover, charging me a cancellation fee. Despite the manager listening back to the utterly misleading conversation I had had with the advisor, I was still found to be the one at fault. They have at least now agreed to waive the fee but have still cut short my cover. Crooks.