They cancelled my 7 year NCB 2 years ago after only one claim, put up my premium. Later when I recently changed my European licence to a British one they put up my premium again saying i am classified as a new driver which was a lie and "if i don't pay over the phone NOW they'll cancel my current ncb" which was another lie as they had no right to do so. They later said "Oh we meant this year NCB not last year one" which was another lie. When i emailed them and said I was not happy with this they did not even respond for weeks and then just refused to return the excessive payment and did not even explain what it was for. I then cancelled my insurance with them and they would not even send me my current NCB. Absolute liars, scammers. Be careful.