I tried to renew my insurance with them 3 weeks before it ran out, then the nightmare began. First thing that happened they removed 100.18 pounds from my account without my permission. Then they claimed that we had submitted the wrong information and stated that the wife had an International licence untrue. Then they claimed I hadn't responded to an e-mail in time so they had cancelled the policy and it would cost me 30 pounds. Then there were stupid telephone calls from them saying stop driving the car immediately you are not insured despite my existing policy with them having more than two weeks to go. Then there were more calls asking me to ring them back on two different numbers by two different ladies about an hour apart. Having lost faith in them being capable of doing anything right when another lady rang to make sure I wanted to cancel my application, I agreed and asked when they would repay the money they had taken without permission. She said within 3 to 5 working days no mention of any deductions, three days later 55.18 pounds appeared back in my account. They had stolen 45 pounds of my money don't touch them with a barge pole.