Awful experience, hour long phone call to these over rated purely i suppose due to their big marketing campaigns, So I've been driving for 25 years never caused an accident in my life but yes I've had been involved in accidents where other people are to blame most recently at the start of the year where someone rammed into the back of me and their insurance company admitted responsibility and paid up for my car (a write off) and a hire car so according to Hughes insurance it's pending so a lot of insurance companies won't touch it (before i phoned this joke of a company i had 5 quotes in front of me from other companies) So after an hour wasted on the phone with this lot who ask more personal questions than anyone else they finally finally came back with a quote lol hilarious it was £187 more expensive than my lowest quote i got. I spoke to Gillian the manager and Cathy the orginal one from the start of the interrogation on the phone, my opinion of 25 years of driving and dealing with insurance companies is avoid this lot like the plague, ignore the spin and glossy posters and Ads they are a joke. P.S. I'll be phoning back as all the info i gave i want it wiped off their systems, as the old saying goes "a policeman wouldn't ask those questions'... Pathetic 1 star is overrating this crew.