I registered by phone with home protect today after doing an online comparison for buildings and contents insurance. Home protect came out the most reasonably priced and offering the best coverage. As the world of insurance is as daunting as delving into the deep dark unknown, full of FCA regulations, compliance and gobbledegook which goes over most peoples heads, I decided to call Home Protect having filled out an online form. And, I must say, I was very impressed with the young man that took my call. Adebayo A (Ade) was extremely polite, jovial, friendly, and immediately built a strong rapport and trust. He was professional, with excellent listening skills, answered all my concerns, did not rush me and took the time to explain exactly what I would be covered for as well as the costs, providing examples, and clarifying to me the points I was confused about. I walked away feeling like I had a lesson in insurance, feeling confident that I now knew what my insurance included/excluded. Insurance can be very confusing and complicated, but having someone like Ade, is a massive asset to Home protect.. if every customer service advisor was like Ade we would all be happy ! Well done Ade and thank you so much for the help advice and general light hearted chit chat which made the more usual yawn yawn insurance call less tedious. Everyone should be trained to his standard of service.