Continual bad service never listen, always leave on auto renew even when I expressly request not to. Don't update details on policy correctly, only with them as no one else insures renovations can't wait to kick them into touch. Feel very let down over the last 3 years nearly every phone call is painful and now because they record calls I record them. Unreliable, slow to act when you have a complaint utterly useless. Could never recommend them on the experiences I've had with them truly awful, go elsewhere unless your renovating seriously anyone else would be better than this. This is my true warts and all experience which leaves a bitter taste in my mouth handing money over to these doughnuts. You couldn't make it up apart from the 'glowing' reviews like how?