The wind blew the roof off our garage over 2 weeks ago. I have submitted a claim through their portal and received a reference number. Nothing has happened since then. Genuinely, I've phoned them (got through to their 'overflow' team who couldn't help), emailed them 3 times (no reply), complained through their portal 4 days ago (no reply) and I've heard absolutely ZERO. All this time, the garage has no roof, the water is getting in and everything is getting ruined. Genuinely the worst claims experience I have ever had. I really don't know what to do next as they simply won't reply...