Convoluted and shambolic claims process. Months on from storm Arwen we are still waiting a resolution to our claim. Two quotes, appalling follow up (or lack thereof) from the subcontractor company called MA assist, sourcing and paying for our own condition reports, then a visit from a loss adjuster, all to be told we are under-insured based on the square footage of the house; Something I was never asked about during the quotes process. Absolute shambles
2 years ago
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