SCAMMERS. Avoid insuring with HomeProtect AT ALL COSTS!! It may seem easy and cheaper to purchase insurance from Home Protect in the short term, but from experience they will do anything not to pay out. One year and seven (19) painful months and they have still not repaired our flooded basement. An exposed man-hole emitting a strong stench of sewage, damaged soft furnishings in a rotting pile outside next to the children's trampoline attracting rats for this whole period. They do not respond to emails/answer the phone, I assume in the hope that you go away. Or your circumstances change so they do not have to pay out. Their loss adjusters, The Davies Group, are hideously effective at ONLY one thing - avoiding you. They have not been in contact for 8 months, shocking really. We even got the financial ombudsman involved which led to a bare minimum of movement from them (Home Protect), then nothing. The Financial Ombudsman have just re-started the complaint. I cannot warn anyone strongly enough, DO NOT BUY HOME INSURANCE FROM HOME PROTECT! I see positive reviews for Home Protect on TrustPilot when people take out policies, then negative one's when they claim. Forget the fact they are underwritten by AXA, I've never heard from them (AXA). Enticingly cheap in the short term but you may as well not have the policy because they do not pay out. My honest advice, from a horrifying experience, is to pay a little more to be sure you are actually insured.