I have found Healthy Pets excellent for customer services and claims, unfortunately, I had to make a large claim for my dog, and they made everything so easy from filling in the claims form to paying out, Healthy Pets paid the vets directly, so I didn't have any worries or hassle, they were wonderful. I would recommend them to everyone who wants pet insurance, they are great value for money, a lot cheaper than most, but with excellent customer services they really care about your pet, it is so refreshing to find an insurance company that does what it says, without robbing you! Highly recommended, I am insuring another dog with them, would not use anyone else.