I have been with this company since age 16, i am now 22. I brought myself a new car to celebrate moving out and getting my first real job . This required a new box to be installed , which i installed exactly to their written instructions around the 14th of jan. I think nothing of it until today , where i go to lunch to find multiple phone calls from them. When i ring them back they say they cant take £40 out of my account , at first i thought this was from my monthly payments so i was confused , but only then do i find out that this is actually a cancellation fee due to them not getting any signal from the box . the woman then puts me through to the customer service team and its only THEN that i discover my insurance has been cancelled since the 29th of january (its now the 3rd of feb) without me having any clue! When i insisted that i had installed the box exactly as they said and i didnt know what else they wanted me to do , 3 of their workers implied i was a liar. when i said i was upset that my policy had been cancelled on me without any warning , they said theyd sent 2 emails around a week ago -2 emails!! ive certainly never saw them, but sending 2 emails before cancelling the policy ive had with them for 6 years (not to mention they were quick enough to phone me multiple times in a few hours to try and get the cancellation fee out of me) is appalling! when i tried to suggest ways to rectify the honest mistake (such as sending a photo of the box as proof , getting an engineer to come out and check the box incase it was installed incorrectly or defective etc) they told me absolutely nothing could be done and my only option was to pay the fee and take out an entirely new policy with them (with increased payments a very large upfront cost, of course) . Now i have to declare a cancellation on my record for the rest of my life . I was literally nearly in tears from the stress earlier , considering insurance is expensive enough for a 22 yr old and money is not exactly flowing in my graduate placement. all because i wanted to buy myself my first car from my own money . never go with these people! i thought they were great for 6 years and then they dropped this on me .