You may reciece a lot of feedback; the main reason any reasonable person would find time to do so is to offer a description of their experience at one of two ends of the spectrum... extremely good or extremely bad. I am of the opinion however that your service is completely average. Neither spectacular nor poor. What I like about your policy is the price as it is one of the most competitive. For any young driver the cost of insuring a vehicle is the most important factor when deciding on an insurance provider. What I dislike however is: the reward system, the late night driving points deduction and the constant fear of insurance cancellation. Let me elaborate. Firstly, the reward system is floored as a result of the late night driving points deduction. Despite my acceleration, speed and breaking being exceptionally high it counts for nothing when the time of day score is taken into account. Since starting my policy (over a year ago) my time of day score has not moved from 0. My partner who is also with hastings has drove at night once since starting her policy and alone, this one trip has halved her score. I understand the dangers of late night driving, but as a student and an employee it is simply unavoidable when travelling home from university or work. It seems every young adult is tarnished with the same brush. Furthermore, the fear of cancellation becomes a real burden after a while. For me, more so in my first year of the policy it took the enjoyment out of driving. By this I do not mean driving recklessly, fast or dangerously but generally. The expectation of perfection in driving from a newly passed driver is unrealistic. Revs may be high due to the fact a young driver has not yet perfected clutch control or breaking may be constant when first passed. A friend of mine had his policy (with Hastings) cancelled within the first few months of driving as a result of his time of day score and unperfected driving skills. His insurance now costs ?3000.