This is the most horrific and nasty device that I have ever come across. And Connor I would much prefer if you didn’t reply to this with your made up nonsense desperately trying to prove some sort of value in something which is quite obviously a failure. Save my sanity please. The box doesn’t work. It is a nasty piece of equipment that does not take reality into account. It’s doesn't consider the place you live, traffic or the necessity of using your brakes in such a way as in to react to what’s going on around you stopping collisions, or the necessity to accelerate at roundabouts. If you actually drove to the standards that the box requires your driving would be less safe, especially when considering the area I live, there is no doubt about it. You naturally have to drive with a little more panache and energy than if you lived the countryside otherwise you would be such a worried driver that it would make matters worse when considering how everyone drives around you. Anyway despite that. I made a real conscious effort over the warning week to drive a lot better. I was one point under the minimum of 40, I made an 8 point increase. I have no idea how I still scored so little as I was driving very carefully. I explained to the person on the phone that there should be a probation period whereby if you’re making obvious progress and you’re genuinely trying to improve you should be then given more advice to then improve for the week after instead of loosing £500 and your insurance being cancelled just like that. Furthermore, how am I supposed to know how much my driving has improved/ what points I have gained if I have not been told? It is unquantifiable as I have no information about how much my driving has improved according to the black box. If I knew it had only improved by a little i would have naturally been able to calculate what I needed to do to improve further. Instead my insurances was just cancelled throug email. She didn’t seem to understand what I meant. Must have been trained to say “there must be a cut off point” without being given the ability to consider what the caller is actually saying. Now this is disgusting, unfair and deceitful. It’s a company that should be closed down for this and quite frankly should go to court over this. I can only do what I can towards this and that is to write letters to who I can to make this happen. This is what I will do week in week out if necessary. Please steer clear form this! It is not a reliable or intelligent enough piece of equipment to give a realistic account of how good your driving is and you will lose money from not doing anything wrong.