If I could rate less than 1 I would. I took out my car insurance with Hastings Direct 3 months ago. Unfortunately I made an error in my documents concerning my no claims discount, I sent my no claims discount through to the email address provided and then I received an email titled ‘your policy has been changed’. I sign onto my account to see that I actually had 9 years no claims not the original 8 that I thought, however Hastings Direct took it upon themselves to change my no claims to 0 years?! They then had the cheek to up my premium by £169 and wanted to charge me £260 for making the change!! I’ve cancelled my policy after trying to get through to them. Absolutely disgraceful company and would not recommend to my worst enemy. Angry is an understatement. DO NOT USE HASTINGS DIRECT