I had a car accident in which I was deemed non fault. 3 months later and Hastings still haven’t got the third party insurance to pay out. They keep passing me on to Auxillus who pass me back to Hastings claiming it’s nothing to do with them they just fix the car and provide a courtesy car. Auxillus told me that because the other party was aggressive towards me at the scene then he won’t admit liability so there’s nothing that can be done unless I pay out on my own policy. When I questioned why the other driver was even being involved and why it wasn’t just being sorted out with his insurance they said it’s nothing to do with them and to speak to Hastings. I rang the third party insurance myself and they had had no contact from Hastings. Hastings just want me to pay my excess and do it from my insurance but have also recently told me that on top of my £500 compulsary excess and £350 voluntary excess there is also a young drivers excess of nearly £200 that I would have to pay because I’m young and inexperienced. I was never made aware of this charge when I took out the policy. It takes forever for them to answer the phone, usually put through to a foreign advisor.. It’s never been easy to understand them so who knows what you’re agreeing to! They tell you what you want to hear and then don’t action their promises. I have contacted them via email to complain and am awaiting response still.