Under no circumstances use the Live chat, they do not keep any records of the live chats despite making sure they tell you that your call is recorded for training purposes, LIVE CHAT!!! they don't keep them, so if you need to recall your live chat after being given incorrect information by their live chat staff, don't hold your breath they won't be able to find the information (unless it is in their favour I'm sure). Then when you make a complaint they will tell you that you need to provide evidence, Errrm records from the live chat! oh! that's right, they don't keep them or are so inept that they can't find them how convenient!!! A once loyal customer now will be shouting my disappointment at every opportunity starting here. Terrible Company, terrible customer services, treats loyal customers terribly.