Worst customer service. The people on the phones don't have a clue and neither do the company. You go round in circles every time. If you have a problem with your windscreen you get through to 1 of 2 companies who then don't communicate with each other. Also, my claim disappeared into thin air. Hastings Direct didn't care and neither did the windscreen companies. They may be cheap but they are awful. As soon as I had to actually deal with them it was the worst experience and when it came to renew my policy I couldn't wait to go elsewhere. Let's face it, no car insurance company is worth the money you pay them but these guys are exceptionally good at being terrible.