Because of the customers service is really awful unprofessional rude unexperience they don't even know what they talking about iam saying this because from past 4 days iam setting at home still waiting for Hastings help but unfortunately the are unable to help out well the agent are totally useless unprofessional rude unexperience iam I got fully comprehensive insurance if iam having hard time so iam thinking about 3rd party insured well I can only say legal Thief I never had this bad experience in my entire life the way iam going through because of Hastings direct and another bad point about Hastings is I moved home just to change the address they increased £336 a year and when I asked them they that's why is work and biggest bad experience someone hit and run my park car outside of my house i provide all evidence of conclusions images CCTV videos recording and they said to me pay from your own pocket and than claim it from 3rd party's my question is if i have to do everything myself than why we need insurance some time i feel these companies think we are living in jungle not in the great Britain