Put my premium up by £73 to £522 even though I haven’t made a claim found a cheaper deal at £388 with a different provider., offering key protection and more cover on different policy points. I received an email saying payment would be taken from my credit card. I tried to stop the renewal on the app all it would say was to phone. This is not the first time I’ve had problems with the app. I tried 3 times to phone eventually got through after 31 minutes. In total what with fiddling about in the app and phone calls it took over two hours to stop the renewal. When I took out the policy I was told I would be able to cancel the next automatic payment on the app. This is not the case.