Awful awful awful. Doubled my insurance at renewal even though no claims or points. Tried to cancel from renewal spent over 4 hours waiting in phone queues before they eventually hung up as said they didn`t believe i was the policy holder. Emailed them direct to complain and cancel but heard nothing. Eventually received email to confirm my policy was being cancelled at renewal and guess what...automatically renewed. Went straight back on to webchat who eventually said I had to speak to renewals team so now waiting probably another 4 hours to speak to them only to be told they don`t believe I`m me. If you want to keep your money in your account then best not insure through Hastings Direct. Awful. -20 out of 10.