Completely cold customer service. They completely failed to deliver a driving tab to link to their App for my daughters car insurance. They cancelled the policy and left my daughter unable to drive to work. They issued comunication via the App which was not user friendly and is not suited for people with learning disabilities. All they had to do is reinsate the policy and send a tab by registered delivery. Job done. They have Defaqto 5 star rating which is disappointing as this level of care to their customers is 0 star. It is completely wrong when the error is their fault. It won't even let me put no stars on my review. HastingsDIRECT controlling their reviews.