I was going to give a 5-star review for the past years' experience, but I am so disappointed that after I had renewed my car insurance with another provided saving over £60, Hastings auto-renewed my policy which I requested to cancel in less than 12 hours of renewal. The adviser I spoke to -Zandy tried her best to convince me to stay with Hansting offer a £40 discount and as I didn't want the hassle of cancelling the policy with the new provider I declined the offer and then came the master stroke.. £20 for the arrangement fee for the policy. I had NOT opted for auto-renew and my car insurance was already renewed with another provider 5 days before so how did Hastings renew the policy?