I've been with hastings for 5+ years... Everything was okay until I wanted to get a new quote... I finished my insurance and paid everything as my licence was wrongfully taken from me by the dvla due to medical reasons... I went on go compare, and hastings to compare prices, I added on legal cover and brakedown on both sites so the cover was the same, yet hastings worked out £312 a year more expensive than most of the other quotes from go compare 🤔🤔 so I messaged someone from hastings about it, they weren't helpful, they even contradicted themselves by saying they can offer more to existing customers and get a better price, compared to new customers.. and when I told them that should be illegal, they contradicted themselves and said they didn't say that and we can't do anything for existing customers... what I've learned... when you're with them and don't have to talk to anyone it's 10/10 but as soon as you talk to anyone for anything it goes to a 2 out of 10 and thats being nice. Very poor customer service/care. Almost as bad as the dvla 😂😂