Have just had a call with one of the Call Centres to follow up on a claim and the lady I spoke with was trying to be very helpful, however the background noise was so loud that it was very difficult to hear what she was saying. Other calls could be heard as well as laughter and shouting. Very off putting and unprofessional. Shame as not the individual’s fault. Suggest that you invest in noise cancelling headsets in your Call Centres as important information can easily be missed, especially when terms and conditions are being relayed.
1 year ago
Hastings Direct has a
4.2
average rating
from
46,367
reviews
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