Although I tried several times to take out a policy with you over the phone like I normally do, I was told I needed to do it online now. I don't like doing things online, I don't have access to it on my phone, I am unable to print things off and I prefer speaking to someone. I ended up doing it online, but I have had nothing but problems. One problem that had to be raised as a complaint for me has kindly been sorted out by Pat and she has kindly sent me a paper copy of my documents as I have been unable to access them online. Unfortunately, since receiving the documents, there is another problem which has been passed to Rumaysa to deal with. If I had been able to take the policy out over the phone in the first place neither of these problems would have occurred!