Hi - I was a previous customer of Hastings prior to establishing this contract - you’ve always been a great provider and by far offer the best value for money for my needs. However, while I was planning to let my policy auto renew my debit card had expired. You did try to contact me via email but it went to junk resulting in a lapse of cover. This was not helped by the postal strikes delaying the closure of policy letter. If your phone operatives are based in Peterborough then I did receive calls - but I always screen so you need to leave messages for urgent info like this. Thanks. P H Davis.