Insurance policy coming to an end and no reminder & cost forthcoming I renewed on line. Contacted you via phone to confirm and informed policy would be cancelled, then renewed again. Policy was cancelled and money returned to my account then same amount taken out of my account and policy reinstated. What a time consuming exercise and poor business practise.
Why not send out a policy reminder a week prior to inform customer of any adjustments and loyalty appreciated ?
3 years ago
Hastings Direct has a
4.2
average rating
from
46,349
reviews
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