At first all seems well. Good prices, online portal for documentation etc, however. When you come to make any changes to your policy that’s where things go wrong! I was taking my private plate off my check or ready to part exchange it (which I have done many times before). I went to the go skippy website, checked the opening hours- it listed they were open on a Sunday. I made the change via DVLA which is instant. I tried to call go skippy to be told that the phone lines were no manned because of covid and to make all changes via the online portal. I logged into my online portal and proceeded to the amend vehicle section. I entered the new registration number to be promoted with the message ‘please call customer services to make changes.’ Which I can’t do because they are closed! I now have a vehicle that is not insured and needed to drive to work at my local hospital. Monday morning to had to get a lift to work and I couldn’t drive my car. First thing (8am) I try to call go skippy as they are advertising that they are open 8-8 Monday to Friday. Surprise surprise they are closed! I wait until my lunch break and again call customer services. I explained my predicament to the adviser who had no clue and kept saying “you’re looking to change your vehicle?” I explains it was the same car only with a different registration plate. She had no clue what so ever with a really bad attitude! After already causing me frustration, I advised her that I wanted to cancel the policy and I would more to another insurer. She said there would be a cancellation fee (which I was expecting). She went off and a few minutes later came back. She said the ‘estimated’ cost to cancel the policy was nearly £200! I asked her for a breakdown of the cost, she advised that there was a £75 administration fee, the full cost for all add-ins to the policy such as windscreen and key cover (even though I would no longer be covered or had used them), plus various other fees. I advised her that I was happy to pay the cancellation fee once I knew the ‘exact’ amount I would be paying. She stated that they do not give an exact amount until the cancellation is processed! (I guess this is like buying a house and being told the cost of it after completion!). Who in their right mind would agree to an undisclosed fee! There were various other issues with this company (far too much for me to write in here as it would take far too long)! All I can say is I would avoid go skippy at ALL cost. I have been driving and insuring cars with various other insurers and have never received such high costs or poor service. Cheap is dear in the long run people! Their compulsory excess is nearly double that of all other insurers should you have an accident! I would sooner pay a few pounds more on my policy for good service!