What a terrible customer journey. On the phone for almost an hour. Passed from different departments for me to have to start my quote over again as they obviously don't tell the next person what has already been discussed and agreed. I simply wanted to amend my policy. If there weren't such high cancellation costs and charges (I asked what they would be and the list was endless, although they couldn't give me an exact figure!) I would have definitely cancelled my policy and gone elsewhere, but unfortunately I am stuck with Go Skippy due to the financial aspect. I will certainly not be renewing next year. The staff were helpful enough, but the whole process was just hard work and far too time consuming.