So far not too great, and I've only been with them two weeks. Very unclear in regards to how to present documentation. Not only do they require an absolutely obscene amount of information and documentation, they are very unclear as to how it should be presented. One text told me to present it all on the online portal, but there's no section for some of these to be entered. The other text (which followed multiple threats to cancel my policy as I had "not sent the documents needed" and notifications I would be charged £75 for the pleasure) - told me to email it to them, which turns out is the correct way, but it took them two weeks to tell me. Not to mention it seems setting up a direct debit may be an issue given the fact they use a seperate finance company (like most, yes, but they seemingly have no contact with GoSkippy and require you to set everything up, even though GoSkippy are the broker). Overall very complicated just to START my policy. I hope it's not the case when making a claim if I ever reach such a point.