Had a terrible first experience. When you sign up for Insurance, you have to provide various details (standard practice in every auto insurance) which included selecting your address from a list of addresses on your postcode. After the policy was purchased, door number disappeared from rest of the address on the policy document. When I called customer service to inform this, they tried to charge me £50 to add the door number claiming It will count as amending details. Since I selected the address from the list of addresses on their website, I am at loss to know… how door number did not appear on policy certificate. After to & fro, they eventually added my address for free claiming it to be a favour and still refused to explain how door number disappeared in the first place. My first impression was … they were trying to scam me of £50. I seriously considered cancelling the policy but there was £75 charge for cancellation. All the issues start after policy is purchased and first payment is done. This puts customers in extremely tough spot. Also, customer service agent was unable to explain what breakdown add on covers. Customer service is dreadful. When I asked to raise a complaint, they refused to transfer call to manager and asked me to read terms. I was given wrong email address to raise complaint. I had to look up for details online to raise the complaint. The employee who contacted me after I raised the complaint was much better. However even she claimed there was nothing wrong on their end and she did not know how the door number did not appear on policy certificate. The damage is done & trust in broken. I am just hoping they will not cause issues at later date since policy is 1 year long and there is long list of admin charges they can force upon customer.