I called to cancel my policy a month before it was due for renewal and received an email from the company to confirm they had received instruction not to renew my policy. Subsequently a payment was taken from my bank account for a new policy. I called go girl to ask why this had happened and ask for the money to be returned to my account. They accepted that they had received the instruction NOT to renew my policy and put it down to human error, I was then told it would take roughly a week for the money to be returned to me. A week later and I still have not received a refund of the money that should not have been taken from my account. Again I called the contact centre and this time was told that there should have been a request put in for a refund which hadn't happened and it would now take up to a further 7 days for a refund to be processed and in my account. I am extremely dissatisfied with this service and it has left me feeling like I have been stolen from and my requests (although have been dealt with by trained customer service people) have been totally ignored and I am still left out of pocket. They have told me that any bank charges incurred will be reimbursed but this to me should be a given as I would not have incurred these if it weren't for their errors. Would not reccomend this company purely for the errors they have made, this would concern me greatly now if I had to actually make a claim.