Having accepted Payment in full for my policy I was then constantly pestered for "additional information". I had to log in then upload a photo of my dirving licence , answer additional questions and provide a DVLA check code. Having done all of this I continued to get emails which I assumed were incorrect as the policy was paid in full and I had provided everything. THe policy was then cancelled and I discovered it was because the "picture was too blurry". I then only received a £138 refund from a £540 policy I only had for one month as a result of THEM cancelling.