Esure Broker are obstructive thieves! No notification of an Auto-renewal was received, no physical documents received. I just received notification of a ‘finance agreement’ from Close brothers so I ended up with duplicated cover. This duplicate policy was then cancelled within the cooling off period and but still Esure Broker apply rip-off Admin charges. I spoke to ANDY and AVRIL at Esure broker. Both are highly efficient in ripping customers off and unapologetic for doing so. You will have to go to your bank to get your money back as CLOSE BROTHERS will only process a refund of the double charge if ESURE BROKER agree to this. Clearly it’s a commercial tactic that they calculate many customers won’t bother doing this and ESURE BROKER get away with stealing your money. My advice is to avoid this outfit and you will avoid a whole heap of trouble!