Following an accident on Friday ,Still awaiting for a guaranteed car hire after 5 days for which I paid for as an add on. Being shunted from the underwriters Ageas to Kinderton's claims handle and to the Broker - Endsleigh. No one wants to accept their responsibility. Have made in XS of 30 phone calls. Be aware if and when you make a claim, the underwriters will ask you to call the broker for any add on's you have paid. It's stressful enough to deal with the accident but one has to deal with their incompetence as well. I thought it was going to be a single phone call and that's it , all will be taken care of. Can you imagine if I had an accident on the motorway away from home ,I would still be stranded in the middle of no where. Stay away!