I honestly hope no one is silly enough as I was to go with this insurance group. I have never had such a bad experience with a company in all my life. I was with dimond for 3 yrs since passing my test I missed a direct debit payment so once I realised made a call to explain I had the money to make the payment now. I was told after talking to 6 different advisors that I now owe the rest of the money in full which was £641 so had to get my self in debt to pay the full amount. The direct debit failed due to ex calling behind my bk and changing the date of my direct debit so it would fail as he knew I only put the money In on the day it was due to come out. They accepted his call even tho he is not on my poilcy or doesn't even have a licence never asked my permission for him to speak on my behalf. I also had bank charges due to unplanned overdraft that I had to pay back. I explained my situation and they wouldn't overide even though it was there mistake for taking a phone call about my policy. I'm so so angry at dimond who claim to be a women's insurance group. 3 years of being a decent customer and that's what u get. They wouldn't let me off any money for paying in full for the rest of the year. Now I have to struggle to pay back £250 a month to the lender for the next couple of months. I'm truley devastated. Poor company.