Insurance was moved automatically by the broker. My husband didn't check the renewal quote. It was only after the payments started that I noticed the massive payment taken. The policy price had quadrupled. When we called to cancel, we couldn't get through. Hung up after 45mins on hold. The next call we requested a call back which took 2 & half hours. We were charged £113.83 to cancel. This isn't owed policy as we paid in advance. It was just cancellation costs! The explanation was unintelligible & the email to explain the charge said nothing about the charge, just proof of no claims. We will never use them again.
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