What a joke of a company. Make changes to your policy after the initial quote, take the agreed amount. Then immediately prior to the start date change the premium increased by circa 30%, due to them moving underwitters and using out of date information. They don't inform you until after the policy starts, demand more money then charge a fortune to cancel. Misleading communication and misrepresentation of the highest order, due diligence is a foreign concept to them. Staff are under trained and unwilling to help. Can not follow clear written instructions and do not action legitimate customer instructions. No customer service or customer care. If they can't do the easy bit right, I would not trust them if I ever had to claim.OneCall better level of cover and cheaper.