The worst insurer I have come across. Don't take their cover, they are a cover up company. The black box installation was a disaster. They damaged the glove box lock and panels on the passenger side. Upon complaining, cover box didn't own it up. Three months later, they called us to mention that the black box wasn't fitted properly and wanted to install it again. The installer told us the previous installation was shoddy and that the damages were because of ineptitude. He took pictures and said he will forward it to the insurer. We wrote again and asked cover box to admit that they damaged the interior of our car. They wrote back saying that they consulted the installer and have decided that everything was done properly. No one ever inspected the car, between Cover box and the installer they just decided they are not to blame., over a phone perhaps.We are now taking it to the Financial Services Ombudsman.