I would not take out insurance with your company every again. I took out van insurance last year with you . I did over the phone and payed over the phone. Never noticed ontill the renewal,that I was only covered for 100 miles per year. Who in there right mind would even bother taking out insurance if you only drove 100 miles. So actually I was not covered for the year at all. I was lucky nothing happened.You say all calls are recorded but you seem to not remember me telling you the adverage miles was 10,000. Have been emailing over the last week but you wouldn't say you were wrong and take responsibility. But I will persue this matter ontill I am satisfied.