I have been with Carrot for the past 2 weeks and they have caused me nothing but distress. I paid a deposit and the first direct debit was due to be deducted the following month. They wrote to me two weeks later saying that an additional premium was due and demanded a payment of £110.99!!! I contacted them and they made excuses saying they now validated my documents which suggest there was a discrepancy in the information I provided, obviously incorrect. I am querying this and they will be escalating my complaint to the Financial Ombudsman Service for SURE. If they think they will get away with demanding charges they can think again! Moreover my policy started on a Sunday, on the day the 'week ended' and they gave me a Red week. Considering 4 red weeks cancel your policy within the 52 weeks. I contacted them and the Representative (messaging me on Facebook Messenger @ 10.50pm stated that I shouldn't have to worry about the red week if I continued to drive safely through the year)! I have never received such abysmal service from a company. I highly recommend you do not insure yourselves with them. I am going to cancel my policy as I cannot afford the stress they have already caused to me the rest of the year! Total shambles company.